1. Free Services
Cohabi is primarily a free platform. Basic services including:
- Creating an account
- Posting listings
- Searching for rooms or roommates
- Basic communication features
These services are provided at no cost and therefore are not eligible for refunds.
2. Premium Features
For any future premium or paid features:
- 14-day money-back guarantee for first-time purchases
- Pro-rated refunds for annual subscriptions
- No refunds for monthly subscriptions after the first 14 days
- No refunds for one-time feature purchases after use
3. Cancellation Process
To cancel a premium subscription or request a refund:
- Log into your account and visit the billing settings
- Click on "Cancel Subscription"
- Fill out the cancellation form
- Contact support if you encounter any issues
4. Refund Processing
When a refund is approved:
- Refunds are processed within 5-7 business days
- Credit will appear on your original payment method
- You will receive an email confirmation
5. Contact Us
For any questions about our refund policy or to request a refund, please contact our support team:
Email: support@cohabi.in